Hello Customer, below are Serigraphics Terms & Conditions, please review and understand all Terms & Conditions prior to proceeding with new projects.
Order Acknowledgment: Order acknowledgment (notice to proceed) initiated from Customer to Serigraphics via verbal, email, purchase order or contract, originating from Serigraphics Estimate(s) or proposals, together with the terms herein this agreement, will be deemed by Customer and Serigraphics as the final expression of their agreement and will be deemed by the exclusive statement of the terms hereof.
Submittals/Drawings/Project Setup: After receiving notice to proceed from Customer, Serigraphics will begin Submittals/Shop Drawings/Project Setup (Submittals). Submittals consist of but are not limited to, Shop Drawings, Engineering, Layouts, Sign Schedules, Location Plans, Surveys, Samples, and other various deliverables. Submittals are deliverables that contain Serigraphics Intellectual Property and have a value at 15% to 20% of each project total costs in Estimate or Confirming Order. The Submittal value is included in the total price of every item on Estimates, minimum orders have a minimum Submittal value of $250.00. All Submittals including drawings, layouts, survey information, engineering, programming, message schedules, location plans, etc. remain the property of Serigraphics, and may be used only for your review and approval. All other use is strictly prohibited. When Submittals are provided to Customers, the Customer is totally responsible for verifying and double checking all details on all items. Production will not begin until Customer has provided approvals for Submittals. If Submittals are not returned approved within 90-days of acceptance period price guarantee is void.
Design + Build: Serigraphics Design + Build service is offered as a package only. In the event Serigraphics is not hired to perform the Build phase after performing Design services, applicable fees will apply. Applicable fees will be calculated & invoiced separately and are the responsibility of the customer. Design services can range between 5% to 20% of the Build estimate. Design services include but are not limited to; Schematic Design, Design Development, Programming, Sign Agent, Wayfinding, Prototyping, Presentations and Revisions. For further information, please consult with your Sales Representative.
Samples/Prototypes: Samples of materials, workmanship and color may be supplied at no charge if requested. Specific samples that must be custom made will be supplied at regular prices. Samples for approval (when firm order is placed subject to the approval of the samples) are supplied no charge if the firm order is placed when the sample is requested, and later used as part of the final requirements (not remade). Remakes of samples for approval due to revisions of specs, lost or kept by owners, architects or designers will be billed at regular prices as part of the final order requirements. Each prototype minimum fee is $250.00 unless otherwise stated in formal estimate.
Minimum Order: Minimum order is $250.00. Certain specific products may carry a higher minimum order amount as shown in pricing information sheets. Previous customers or sign types we have built previously, and we still have art or drawings; Minimum Order is $150.00
Prices: All prices are F.O.B. our factory unless specifically acknowledged otherwise. Shipping costs and sales taxes are additional, unless specifically acknowledged. Price Estimates to you are based on using our standard construction, letter styles, colors, and finishes, unless otherwise noted.
Price Changes: Estimates are firm for the quantities shown in Estimates when order is accepted and when delivery is to be made within a three-month period. In the case of extended deliveries (over three months) increases in raw materials and direct labor may be passed on to the buyer at actual cost + 25%. Prices are subject to change without notice before the order is offered and accepted.
Change Orders: All changes to orders previously acknowledged must be requested in writing and are subject to our approval. Additional or modified charges may be incurred, and you will be advised before changes are implemented.
Cancellations or Delinquent Accounts: Orders may not be terminated without written consent. A charge will be imposed to cover work partially completed. Submittals are 15% to 20% of each item total and are due from the Customer to Serigraphics in addition to any product costs that may have been completed.
Returns: Because we build custom products, no returns are allowed without our written consent. If Customer receives written consent from Serigraphics to return products, it is the Customers responsibility to safely package and return all items without damage. Serigraphics is not responsible for shipping damage on products caused by Customer negligence or shipping damage. Additional costs will be incurred if returned products are damaged from shipment.
Delivery: Delivery schedule is estimated from the date of receipt of approval from customer for all Submittals permits, shop drawings, messages, locations, samples, etc. and will be subject to Serigraphics production schedule at the time of manufacture.
Shipping: Unless complete and specific instructions are provided by the Customer, Serigraphics will ship products using best method/best practice. Serigraphics is not in any way responsible for logistic delays beyond our control.
Payment Agreement: Payment terms are NET 30 (ten) days from date of invoice with established accounts. This means that payment in full is due for all orders ten days after the date of receiving an invoice. Products are invoiced in progress billing method or at the time of shipment. In phased projects progress, the billing method is used for when raw materials or finished materials are stored or completed in our warehouse. Orders without an established account and all initial orders will be shipped COD. Without an established account, Serigraphics may request an advance payment or deposit as we deem necessary. Orders of $5,000.00 or more will allow for progress payments from client for stored materials (finished or unfinished) as Serigraphics may need to buy all materials to secure unit prices offered to client(s).
Late Payment Penalty: In the event a Customer fails to pay the invoiced amounts within the time specified in Payment Agreement, a late payment charge of 1.5 percent per month (18 percent APR) or the maximum lawful rate shall be payable in addition to invoice amount on all past due accounts. The customer also agrees to pay all costs related to collections, including reasonable attorneys’ fees, liens and miscellaneous court filing fees in the event payment in full is not received as contingent upon suit being filed by Serigraphics or on Serigraphics behalf.
Liens: Serigraphics and all of its subcontractors that have provided deliverables for Customer project(s) have the right to file builders or material liens against the building or property the deliverables were delivered to or installed at, if payment in full is not received within 60 days after receipt.
Material Acceptance: All claims for damage, defects, errors, or shortages must be made within seven days (7) of order delivery. Failure to do so shall constitute acceptance and a waiver of any defects, errors, or shortage claims.
Security Interest: Title to goods transferred under this agreement will remain with Serigraphics Sign Systems Inc., until payment in full is made by customer.
Waivers: Serigraphics failure to enforce at any time any of the provisions hereof shall not be construed to be a waiver of such provisions or of the right of Serigraphics to enforce any such provisions.
Warranty 1/1/90: Serigraphics warrants the Products manufactured & Installed at the Customer Project location and certifies that they are free of defects at the time of shipment and/or installation. Serigraphic offers a 1-year limited warranty on our workmanship and connections for all the Products it manufactures. Warranties are limited only to Products Serigraphics manufactures or services and will be repaired or replaced at our option if found to be defective in connections or workmanship. Specific other Product warranties from Serigraphics component suppliers and finishes carry a 1-year warranty from the date of completion and supersede our limited warranty. These components are subject to extra labor charges by Serigraphics or our subcontractors if the labor to replace defective components is beyond our 1-year warranty period. Electronics, Consumables, and Service repair work carry only a 90-day warranty from the date of completion and supersede our standard warranties. These components are subject to extra labor charges by Serigraphics or our subcontractors if the labor to replace defective components is beyond our 90-day warranty period. Serigraphics 1/1/90 warranty program does not cover repairs because of vandalism, extreme weather damage, or other misuse.
No warranty is offered on damage to products, walls or other consequential damage caused by the use of these products unless they are installed by Serigraphics. Product invoices must be paid in full to be covered by a repair or replacement warranty.
Estimates: Estimate prices are valid for 30 days, unless stated otherwise.
Over-Under Runs: Where more than 50 identical parts are to be provided, Serigraphics reserves the right to overrun and invoice by 10 percent more unless noted “no under run” on Estimates or Confirming Orders.
Storage: If delivery of products cannot be accepted from Customer upon the acknowledged due date, Serigraphics reserves the right to store products at an additional price to Customer. Additional price will be assessed based on product(s) and communicated to Customer. Serigraphics will issue updated invoices to Customer when products are placed in storage.
Transit Claims: Serigraphics is not responsible for damage suffered in transit. All products are photographed prior to shipment and meet Serigraphics Quality Control Standards when accepted by 3rd party logistics companies. Customer must notify Serigraphics and file claims within five days for all damages loss or to packages, products, or shipments. Under no circumstances shall Serigraphics liability exceed the price for defective products or materials. All packages and products are insured for their full value when shipped.
Manufacturing: Serigraphics reserves the right to make, without notice, specification, material substitutions or amendments that do not significantly alter product appearance or quality.
2401 Nevada Avenue North Golden Valley, MN 55427
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